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Forum Discussion

Former Member's avatar
Former Member
3 years ago

Not all data was transferred - now a mess!! How do I transfer missing data from version 7 to v8 wit

Little to add - frustrated! I have both versions on my iPad but can’t see how I get from where I was on version 7 to version 8. Help! 1Password Version: 7 & 8 Extension Version: Not Provid...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @Davou49! 👋

I'm sorry to hear that you don't see all of your items in 1Password 8 on your iPad. Can you tell me if you see all of your items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

If you don't then do you see a standalone vault named "Primary" in the old 1Password 7 app? You can check for a Primary vault in 1Password 7 by doing the following:

  1. Open and unlock 1Password 7 on your iPad.
  2. Tap on Categories.
  3. Tap on the vault icon in the top left corner of the screen.
  4. Do you see a Primary vault listed?

I look forward to hearing from you.