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dilalio's avatar
dilalio
New Contributor
5 months ago

Not sure where I am with membership or backup?

I've been using 1Password on my Android phone for several years and love it. Been very useful. I cannot remember if I paid for it or not. It is version 7.9.4 now. I don't seem to be able to l...
android
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Hello dilalio! 👋

Thank you for reaching out! I can certainly help you find more information about your 1Password membership or license. Can you tell me the following:

  1. Do you see a vault named "Primary" in 1Password on your Android device?
  2. Are you able to see a 1Password account under any of your email addresses here: https://start.1Password.com/support

I look forward to hearing from you.

-Dave