Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

gkindrick's avatar
gkindrick
New Contributor
12 months ago

Offline. Changes won't appear on your other devices until 1Password reconnects.

Red cloud icon appeared in my macOS 1P desktop app and won't go away. Message reads: Offline. Changes won't appear on your other devices until 1Password reconnects. Anyone find a soluti...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
12 months ago

Hello gkindrick! 👋

I'm sorry that you're seeing an offline message when using the 1Password for Mac app. So that I can better understand the situation, and provide a fix, can you tell me the following:

  1. Do all of your other apps and browser continue to have internet access?
  2. Are you able to log in to your 1Password account on 1Password.com (in the browser, not the app) using your Mac?
  3. Can you check to see if you've added an account to the 1Password app that was suspended by a family organizer or employer (if you're using a work account).

I look forward to hearing from you.

-Dave