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Former Member's avatar
Former Member
2 years ago

On IOS and 1password keeps asking me for master password

Why do I have to enter my 1password master password over and over again ? On ipad IOS…..despite setting days or weeks, it keeps asking for every time for master password. 1Password Version: 8...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

@phil627

Thank you for the reply. If you've already turned on Touch ID unlock for the 1Password app on your iPad then can you try the following test:

  1. Open and unlock 1Password from your iPad's home screen (not from inside another app).
  2. Tap your account or collection at the top of the sidebar and then tap Lock.
  3. Tap on the Touch ID icon to the right of the password field to unlock 1Password using Touch ID.
  4. Open Safari.
  5. Try to fill your password into a website: Use 1Password to fill and save in apps and browsers on your iPhone and iPad

Are you prompted to use Touch ID or are you forced to enter your account password when filling into Safari? If one of the steps didn't work then please tell me which step and describe what you see on your screen so that I can help further.

-Dave