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Former Member's avatar
Former Member
2 years ago

"Open 1Password to add your account" Message

When I try to use 1password to fill an app password, the message "Open 1Password to add your account" pops up. This pop-up covers the app. Is there a reason this is occurring instead of filling the l...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello @bonez182! 👋

I'm sorry that you're unable to fill passwords into other apps. The error message indicates that something might be wrong with how 1Password is setup to use Password AutoFill. Can you please try these steps:

  1. On the Home screen, tap Settings.
  2. Tap Passwords > Password Options.
  3. Turn on AutoFill Passwords.
  4. Make sure that 1Password is selected.

Next, please check to see if AutoFill is turned on in the 1Password app itself:

  1. Open and unlock 1Password for iOS from your Home screen.
  2. Tap the icon for your account or collection at the top left and choose Settings. (If you’re using an iPad, tap your account or collection at the top of the sidebar.)
  3. Tap AutoFill.
  4. Make sure that AutoFill is turned on.

Then try to fill your login again using this guide: Use 1Password to fill and save on your iPhone and iPad

Do you still see the same message? I look forward to hearing from you.

-Dave