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Forum Discussion

Former Member's avatar
Former Member
3 years ago

Open and fill data not working

I got a message to update 1Password and I did. However, after I updated 1Password the Open and Fill Data function is not working. When I select a desired item and select the function Open and Fill da...
browser extension
Former Member's avatar
Former Member
3 years ago

Hi @CanUK, sorry to hear about the troubles. Let's check on the version of 1Password app that you're using. If you're using a Mac, please do the following:

  1. Open the 1Password app.
  2. Look for 1Password at the top left and click on it.
  3. Click on About 1Password.

You should see something like this: https://share.cleanshot.com/YNYTfPS8

Here are some questions:

  • What version of the app are you using?
  • When you click to open and fill a login from the app, does your browser open at all?
  • What browser do typically use with 1Password?
  • Do you see the 1Password extension icon in that browser's toolbar?
  • Are you able to go to your websites directly and use the inline menu to fill your logins?

Please let us know!