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Beat's avatar
Beat
New Contributor
2 days ago

Update from 1pw7 to 1pw8 - login to the app failed

Hi 

- MacBookPro, MacOs Sequoia 15.3.1

After updating 1pw from version 7 to 8 I cannot login to the 1pw8 app anymore with the same password as I logged in to 1pw7 (this works still fine).

Any suggestions? thanks and greetings,

Beat

macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    21 hours ago

    Hello Beat! 👋

    I'm sorry that you're running into trouble when unlocking 1Password 8. This issue is typically caused by having had a standalone vault in older versions like 1Password 7 that uses a different password from the account password for your 1Password account. 

    If you're still signed into 1Password on one of your devices then you should be able to locate your sign in information there. Search for a **1Password Account** item in your vault. You should see your **1Password account password** there, use that to unlock 1Password 8.

    If that still doesn't work then can you tell me if you're able to log in to your 1Password account on 1Password.com (in the browser, not the app)?

    -Dave