I don't know what's going on but this morning I was not able to open click the 1Password by clicking on the Chrome browser extension icon. I clicked and clicked and nothing happened. I verified that my Chrome was up to date. I killed Chrome and opened it again. I launched the 1Password application on my Mac and it came up fine. I also could not get 1P to suggest passwords in a login page. I had to copy and paste from the 1P application into the login form. I was about to reboot my MacBook but then it just started working. I've noticed a sluggishness recently, but this morning it seemed completely broken. I also noticed when it wasn't working in the login page form, there wasn't even a 1P icon in the entry field. Seems to be working again. I will be keeping an eye on things. Any suggestions on what to try if this happens again? 1Password Version: 8.10.56 Extension Version: 8.10.55.2 OS Version: macOS 14.6.1 Browser: Chrome

When I click on the 1Password extension in Chrome, or press my keyboard shortcut to trigger the extension, the icon highlights, but the UI takes 4-30 seconds to open. This occurs whether or not 1Password is locked. I removed the extension and reinstalled it yesterday. That seemed to help for a short while, but now the problem is back again. My Firefox extension appears right away with no delay. 1Password Version: 8.10.56 Extension Version: 8.10.56.28 OS Version: macOS 15.2 Browser: Chrome 131.0.6778.205

Hello folks! Thank you for the additional details. I've merged these two discussion posts because the problems are similar in behaviour. It appears that you're facing a recognized issue we're currently monitoring, which is linked to a bug in Chrome. We have verified that this problem extends beyond just 1Password; other extensions, such as Bitwarden, are also affected by the same problem. A potential solution for the bug has already been implemented in Chrome Canary and Chrome Dev version 133. As a temporary measure, you can install one of these versions alongside your stable Chrome version and add the 1Password extension there. However, your profiles and settings won't carry over to the Canary or Dev versions. Hopefully, this fix will soon be integrated into the stable version of Chrome. If you are interested, please temporarily install Chrome Canary and confirm if the problem does not occur there. This step is not a fix; I'd like to verify whether the problem does not happen there. Here are the direct links: Chrome Canary Features For Developers - Google Chrome. 1Password – Password Manager - Chrome Web Store I look forward to hearing back. -Evon ref: dev/core/core#34576

Hi, I am experiencing an unresponsive issue with the 1Password extension in Chrome. The issue occurs all of sudden. Now clicking the 1Password extension icon has no response, and no suggestions appear in the password/username input fields on web pages. I have tried restarting the Chrome browser, restarting the 1Password client, and reinstalling the browser extension, but the problem persists. I am using Chrome browser version 131.0.6778.109 and the computer model is Apple M1 Pro. Please help resolve this issue. Thank you. 1Password Version: 8.10.54 (81054022) Extension Version: 8.10.55.2 OS Version: macOS 14.6.1 Browser: Chrome

I have this same issue. I'm ready to scream!!! This appears to me to have started with the recent chrome update.. all of the sudden, 1Password just DOES NOT RESPONSE. I'm no newbie. I've been using 1Password for 10 years or more.. I'm an old timer with this app. Now, all of the sudden it just stops working, and I cannot resolve it myself. I'm very surprised that a lot of people are not screaming about this... I really did not know how to report it before.. but I saw this community item, and it sounds exactly like my issue. I hope agilebits can give this some priority, it's a "My work is greatly impacted" type of issue.

Hello liangpig1! 👋 Thank you for the reply. It sounds like the communication between the desktop app and 1Password in the browser isn't working, I'm sorry for the inconvenience. Try this: Open and unlock the 1Password for Mac desktop app. Click on 1Password next to the  in the menu bar. Click Settings. Click Browser. Make sure that "Connect with 1Password in the browser" is on. Then in the browser: Open your browser. Right-click on the 1Password icon in your browser's toolbar and click Settings. Turn "Integrate this extension with the 1Password desktop app" off. Turn "Integrate this extension with the 1Password desktop app" back on. If that still doesn't work then do you see a green dot in the browser settings page? Or a different coloured dot and an error message? -Dave

Opening 1Password in Chrome is very slow

ericcirone
New Contributor
2 months ago
I'm having the same issue. Has been happening for the past couple of weeks. It's infuriating when it won't respond after years of seamless integration. I have removed my chrome profile and just installed 1password and it stills messes up. Just moved to Edge because I got so fed up. Seems to be working ok in Edge.
1P_Evon
1Password Team
2 months ago
Hello, ajahn. Thank you for writing in. I'm sorry about the issue you encountered with 1Password in Chrome. If the problem arises in the future, I’d like to request that you send me some information to support+forum@1Password.com. With your email, please include the following:

A link to this thread: https://1password.community/discussion/149346

Your forum username: ajahn

A diagnostics report from the 1Password desktop app and the 1Password extension:

First, please recreate the issue you are experiencing.

Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> How to send a 1Password diagnostics report

Attach both files to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon
1P_Evon
1Password Team
2 months ago
Thank you for sending an email kutenai.

MerryBit, ericcirone.

I apologize for any inconvenience caused. I suggest capturing a console log while reproducing the issue and then attaching that file to an email directed to support+forum@1password.com.

With your email, please include your forum username and a link to this thread: https://1password.community/discussion/comment/722262.

Please don't post the console log in our public forums. We look forward to hearing back from you.

-Evon
kutenai
Occasional Contributor
2 months ago
I solved this by switching from Chrome to Brave. Both are built on Chromium, so, feature wise, very similar. Both have a profiles capability. There are one or two fiddly differences, but nothing I seem to care about. And, 1Password works at full speed!!! Just like the old days ;-)
ajahn
Frequent Contributor
2 months ago
1Password has always been pretty peppy, popping up quickly when I click the icon in Chrome. Lately, it has been acting weird. Just tonight I was on the Mariot site trying to log in. You can see in the screenshot that the 1P icons were not showing up in the login forms. When I clicked the Chrome extension icon it said "1Password has access to this site" under the icon, and nothing happened. All of a sudden is popped up and thing were back to normal again. Since I had not restarted my Mac in quite a long while I decided to reboot it. It seems to be working like normal now. I will do what you suggested above if it happens again. Thanks for responding to my post.
liangpig1
Occasional Contributor
2 months ago
It appears that the 1Password extension for Chrome is now working, at least on my end.
- Chrome has been updated to version 131.0.6778.140.
- The 1Password extension is now at version 8.10.56.28.
- The others remain the same.

I’m not sure whether this improvement is due to changes from Google or 1Password.

There is still some noticeable latency (up to 2 seconds) after clicking the extension icon, but it’s acceptable for me.
1P_Evon
1Password Team
2 months ago
ajahn,

You're very welcome. I'm glad to hear it's now working after a reboot. If the problem occurs in the future, please don't hesitate to reach out. 🙂

-Evon
1P_Evon
1Password Team
2 months ago
kutenai,

I'm glad you were able to find a workaround. 🙂

liangpig1,

Thank you for the update. The extension should activate without delay. A recent Chrome update likely triggered this issue. However, I recommend writing to support+forum@1password.com so that we can investigate further.

-Evon
luckman212
Contributor
2 months ago
I'm experiencing this issue as well. Is there enough diag info already from the other reporters or do you want more samples? I'm on macOS 15.2, Mini M4 Pro, 1P version 8.10.56.28, Chrome 131.0.6778.205
kevin_li
1Password Team
2 months ago
luckman212

I'm sorry that you're running into the issue as well. If you don't mind, I'd appreciate it if you could create the diagnostics reports from the 1Password extension and the desktop and send them to support+forum@1password.com. This will help our developers to collect more info about the issue.

How to send a diagnostics report for 1Password browser extension

How to send a diagnostics report for 1Password desktop app

Thank you!

-Kevin