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Forum Discussion

Former Member's avatar
Former Member
3 years ago

Opening 1Password via Watch on 8.8 fails. I can see a box appear for ~half-a-second then vanishes

Open 1Password 8.8x Click the watch image expected result, I can double tap my Apple Watch to unlock 1Password (this used to work on 7.x) actual result, a small box appears for 1/2 second and van...
macos
andrew_l_1P's avatar
andrew_l_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @doddme,

Sorry to hear Apple Watch unlock isn't behaving as expected. I'd like to ask you to try the following steps:

  1. Disable Apple Watch Unlock in 1Password for Mac (1Password > Preferences > Security > Uncheck "Apple Watch")
  2. Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Uncheck "Use your Apple Watch to unlock apps and your Mac")
  3. Turn off your Mac
  4. Restart your Apple Watch: Restart your Apple Watch - Apple Support
  5. Turn on your Mac
  6. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Check "Use your Apple Watch to unlock apps and your Mac")
  7. Enable Apple Watch Unlock in 1Password (1Password > Preferences > Security > Check "Apple Watch")

Let me know how this goes or if you have any questions and we can troubleshoot further from there. 🙂