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Mirv's avatar
Mirv
Regular Contributor
2 years ago

Opening Safari causes email every time: "New 1Password sign-in from Safari extension"

For the last couple of days, I've been getting emails with the above subject multiple times. I've gotten 6 of them today. It seems that whenever I open Safari on my iPhone this happens. I think it started happening after the new iOS 1Password beta 8.10.26 came in via TestFlight. Not sure if this indicates a problem or not, but it would be nice to stop the emails since they are not too useful.

1Password Version: 81026001 beta channel
Extension Version: ?
OS Version: iOS 17.4
Browser: Safari

ios
  • khoi's avatar
    khoi
    Occasional Contributor
    2 years ago

    BTW it took me a while to realize that these email notifications were actually talking about the Safari extension on iOS. It would be great if the email template for this was more specific about the relevant platform and even the device, if possible.

  • khoi's avatar
    khoi
    Occasional Contributor
    2 years ago

    I've been experiencing this issue since about the start of January as well. I'm on the latest iOS and iOS 17.4 public beta releases.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    Thanks for the reports folks. I've made note of them with the team.

    ref: dev/core/core#10342

  • ckwebz's avatar
    ckwebz
    New Contributor
    2 years ago

    Similar situation here. I’ve noticed it since January 29. I have two accounts and my work account is protected by Duo 2FA. I’m constantly getting Duo auth prompts when I open Safari throughout the day (sometimes just minutes between them). Most of the time, I get the “new sign in” email notifications whenever the Duo auth is requested.

    iOS 17.3 public release
    1Password 8.10.24

  • Mirv's avatar
    Mirv
    Regular Contributor
    2 years ago

    There was a new update of iOS 1Password that came in via TestFlight today, version 81026011 on beta channel. This did NOT fix the problem - I still get emails about Safari.

  • JohnsonRan's avatar
    JohnsonRan
    New Contributor
    2 years ago

    Save issue after update to iOS 17.4 Beta 2…
    So it is 1P problem I guess?

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello Mirv, ChristIO, TheJOlivier, r8ders2k, krusnof, alexlamond, nateboateng, and Justin_Rhodes

    I'm sorry that you're receiving repeated sign-in emails from 1Password when using the Safari extension on your iOS devices. Our developers have an open work item for the issue but it does seem like there has been a spike or reports from folks using the iOS 17.4 beta.

    Is everyone here using the iOS 17.4 beta (Mirv and ChristIO I see that you are), if you aren't then can you tell me the version of both iOS and 1Password that you're using? And whether this is a new issue that popped up for you recently or one that you've been seeing for some time?

    For the time being, as a temporary workaround to avoid the email notifications, you can turn off 1Password for Safari and use iOS AutoFill to fill and save logins from 1Password instead:

    1. Open the Settings app.
    2. Tap Safari.
    3. Tap Extensions.
    4. Tap 1Password.
    5. Turn off "Allow Extension".

    Then setup and use iOS AutoFill: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad

    -Dave

    ref: dev/core/core#10342