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Former Member's avatar
Former Member
3 years ago

Option to unlock 1PW8 using AppleWatch doesn't appear in iPW login screen

The option to unlock 1PW8 (8.9.7 80907031 Beta) using AppleWatch doesn't appear in iPW login screen. I have enabled the Use Apple Watch checkbox in System Preferences (iOS 12.6). Option works with iO...
ios
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

Hey there @Chasf1949

Sorry to hear you've had trouble unlocking 1Password on your Mac with your Apple Watch. Can you give this procedure a try, and let me know what happens?

⚠️ These steps must be completed in this exact order. Please don't skip any steps, such as restarting.

  1. Click the  Apple menu > System Preferences...
  2. Open the Security & Privacy pane.
  3. Turn off "Use your Apple Watch to unlock apps and your Mac".
  4. Shut down your Mac.
  5. Restart your Apple Watch.
  6. Start up your Mac again.
  7. Turn "Use your Apple Watch to unlock apps and your Mac" back on.
  8. Open and unlock 1Password.
  9. Click 1Password > Preferences..., then the Security tab.
  10. Turn on "Unlock with Apple Watch" again.

Give that a try and let me know how you get on. I'll be here if you need further help. :)

— Grey