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Forum Discussion
PASSKEY - not working for GMAIL on Smartphone but on Desktop
So today I decided I would start using Passkeys on different accounts. Since this is a new experience for me I decided I would to first try accounts that are NOT important to me.
LinkedIn and Twitter worked fine. I then went on to try a backup GMAIL address (not my main!) and this one I ran in trouble with.
1. I am using the newest versions of 1Password on my M1 iMac and also on my Samsung Galaxy S24 Plus Smartphone
2. I went to mail.google.com and logged in my gmail account which had 2-factor-authentication enabled. I then started the passkeys onboarding. A passkey was succesfully saved via the browser extension in Microsoft Edge.
3. When I check the GMAIL Account in 1P on my mobile and on the Desktop they both show the passkeys symbol. I also made sure that the Domains/Websites are https://google.com and also mail.google.com
4. I then went ahead and fired up Samsung Email on my Samsung Galaxy S24 Plus Smartphone to add this GMAIL Account. I entered my mail address and the app told me that I need to verify that GMAIL account.
5. It took me to the Google Page and entered my mail address again - this time it scanned for a passkey and said that it did NOT find a matching passkey. It offered that I could scan a QR-Code on another tablet (which I do not have).
I can login on the Desktop without issues using passkey on this Backup Account!
So the issue is - I cannot add this GMAIL Account to the Samsung Mail Client because it will not find the saved/stored passkey in 1Password.
I then decided to simply add this Google Account to the Smartphone itself - same problem - I get up to the step where it scans for the passkeys and then fails to find a matching one.
I am just glad I did NOT use this for my main Google Account - because that would be an absolute horror and until I can get it to work with my backup Google Account I will obviously NOT switch to passkey.
- 1P_Dave
Moderator
Hello rosenkrieger! 👋
I'm sorry that you're seeing a "No passkeys available" message on your Android device. Even if you add a passkey to your Google account you should still be able to sign in using your password. This might provide you with a workaround to add your Google account while we work to resolve the issue that you're running into with passkeys.
As a first step, try the following on your Android device:
- Open your device settings.
- Tap General Management.
- Tap Password, passkeys and autofill.
- Toggle 1Password off under All Services, then toggle it on again and tap OK in the popup that appears.
- Tap Preferred Service and then tap None from the list of services.
- Tap OK in the popup that appears, then tap 1Password from the list of services. Then tap OK in the popup that appears.
Then try to sign in with your passkey again. If that still doesn't work then can you tell me if you're able to sign in to other websites (like LinkedIn) using a passkey on your Android device?-Dave
I tried your suggestions. Sadly it did not work for me.
I believe it is a problem with the Samsung Mail Client and during the process to add the account it opens some kind of webview (think thats what its called). In that webview I am supposed to login to the Google Account which fails (as described).
The weird thing - the popup that looks for the passkey does not look like 1P but rather something from Google itself - it shows a colored key on top of it as you can see in my first post.
So I tried to go back to you instructions and also remove "Google" from the services, because it was also active.
Tried again to setup the Mail Client - again it did not work.
To check if it generally works I looged into GMAIL using Google Chrome on the Phone,
this time 1Password came up and I was logged in just fine.
So I guess I am either the only one with this issue OR I am the only one trying to get it working ;-)
Any chance to get official help on this topic? Thank you :-)
