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zordos's avatar
zordos
New Contributor
2 years ago

Passkey and 1Password Manager

I changed to 1Password because I wanted to log into my password manager with a passkey rather than having to type that long multi-symbol password I made. However, though I have put in the Windows He...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
2 years ago

Hello zordos,

Thanks for your reply. I'm sorry for the continued troubles with Windows Hello.

In you description of the settings, it dosen't seem like you had the Use the Trusted Platform Module with Windows Hello enabled. I've included a screenshot below. Does this option appear greyed out:

If you able to check this setting, try:
1. Lock 1Password (Ctrl + Shift + L).
2. Sign back in with your account password.
3. Follow any prompts from Windows Hello.
4. Lock 1Password (Ctrl + Shift + L) again.
* Does this and future attempts to unlock 1Password prompt you with Windows hello only?

I'm looking forward to your reply.