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Forum Discussion
Passkey and 1Password Manager
I changed to 1Password because I wanted to log into my password manager with a passkey rather than having to type that long multi-symbol password I made. However, though I have put in the Windows He...
ag_mike_d
1Password Team
1Password TeamHello zordos,
Sorry for the delay in reply. I understand that the option to use the TPM is currently greyed out in 1Password. As a next step, I would recommend make sure that your device is TPM 2.0-enabled by following the steps below:
- Press the Windows key on your keyboard, type the following, and hit enter:
Security processor - Under the Specification heading in the window that opens, make sure that the Specification version is 2.0.
- Under the status heading, make sure the two options are showing as Ready.
If your TPM is enabled and ready for use, but the option is still greyed out, it may be that Windows Hello was already set up on your device before your TPM was enabled.
Re-enrolling your Windows Hello data should resolve this. You can do this by removing all of your Hello options (such as face, fingerprint, and PIN) at once, and then re-adding them. If the option to remove the PIN is greyed out, you may need to go through the I forgot my PIN process, and hit cancel once you're asked to set up a new PIN. Doing this should move the key into hardware storage and allow you to enable the option to use the TPM in 1Password.
If the above steps don't immediately help, disable the Unlock using Windows Hello option in your 1Password settings, fully quit and restart the app, and then enable it again, and see if the TPM option is still greyed out.
Let us know how this goes?
