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Former Member's avatar
Former Member
2 years ago

Passkey not found

I created passkeys for my gmail accounts, and 1password shows that a passkey was created. I can see this entry on my iPad, iPhone, and Mac in 1Password.

When trying to sign into gmail on my iPhone, first log in, I'm choosing the option to scan a QR code. I've unlocked my iPad, scanned the QR code and I receive "There are no matching passkeys saved in 1password for google.com"

I've checked in Settings, Passwords, Password options, 1Password is checked for use passwords and passkeys from (no other check marks). Autofill passwords and Passkeys is enabled.

in 1password for the websites for this gmail account I have myaccount.google.com; google.com; and mail.google.com.

Any suggestions on what else I should check or change?

1Password Version: 8.10.21
Extension Version: 2.17.0
OS Version: iPadOS 17.1.1 iOS 17.1.1
Browser: safari

ios
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello @DavJean72! 👋

    I'm sorry that you're running into an issue when using a passkey to sign into Google. Can you try the following steps:

    1. Open and unlock the 1Password app on your iPad.
    2. Tap your account or collection at the top of the sidebar and choose Settings.
    3. Tap AutoFill.
    4. For "Show filling suggestion from" make sure that your entire account is selected.

    Then try to sign in to your Google account using your passkey again. If that doesn't work then can you tell me if you're trying to sign into the Gmail app on your iPhone? Or to the Gmail website in Safari?

    I look forward to hearing from you.

    -Dave