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wavesound's avatar
wavesound
Frequent Contributor
2 years ago

Passkeys do not work with Microsoft 365

When I go to add PassKeys to my MIcrosoft 365 portal it fails at the last step. https://mysignins.microsoft.com/security-info Same error in Chrome and Brave. I was able to cancel the...
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1P_David's avatar
1P_David
Icon for 1Password Team rank1Password Team
2 years ago

Hi OAW,

I'm sorry that you're experiencing trouble when trying to save the passkey for your personal Microsoft account. It sounds like you're clicking the "Passwordless account" option on the Security settings page. This option is for going passwordless by using Microsoft Authenticator to authenticate, rather than using a passkey. In order to add a passkey, you can use the following steps while on the Security page:

  1. In the Ways to prove who you are section, click "Add a new way to sign in or verify".
  2. Click the "Use your Windows PC" option.
  3. Click "Next".
  4. The 1Password "Save passkey" prompt will appear. Make sure the correct item is selected, then click "Save" to save the passkey to the item.

I should also mention that this is only possible on the Microsoft website at the moment with non-Safari browsers .

Let us know if that works for you.