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Forum Discussion
wavesound
2 years agoFrequent Contributor
Passkeys do not work with Microsoft 365
When I go to add PassKeys to my MIcrosoft 365 portal it fails at the last step.
https://mysignins.microsoft.com/security-info
Same error in Chrome and Brave.
I was able to cancel the 1Password enrollment process and enroll a YubiKey just fine.
1Password Version: 1Password for Mac 8.10.7 (81007041)
Extension Version: 2.12.0
OS Version: 13.4
Browser:_ Brave
- PiebasNew Contributor
Am I right that now Passkey only is available for personal Microsoft accounts and not for school and business accounts?
When I try to setup the passkey I will be redirected to: https://login.live.com/
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided - OAWFrequent Contributor
I have not been able to setup a passkey with Microsoft either. It seems the only option is to use the MS Authenticator app.
- wavesoundFrequent Contributor
1Password's watchtower falsely lists passkey availability on a few sites including Microsoft 365. It is available for Microsoft Personal accounts like outlook.com, hotmail.com, etc.
https://1password.community/discussion/140574/passkeys-do-not-work-with-microsoft-365
- steph_giles
1Password Team
Thanks for the update wavesound!
- Former Member
Yes I also can reproduce this and reported to Microsoft
- OAWFrequent Contributor
steph_giles I’m experiencing this issue with my Microsoft 365 personal account. It presents no option to as they term it … go “passwordless” … except via MS Authenticator.
- PiebasNew Contributor
ok, clear.
Did you know when it's also working for work/school accounts? - steph_giles
1Password Team
Thanks for getting back to me Piebas
I'm afraid I am unsure of a timeframe for when work/school accounts will support passkeys, apologies I can't be of more help at this time.
Please let us know if there's anything else we can help with at all.
- 1P_David
1Password Team
Hi OAW,
I'm sorry that you're experiencing trouble when trying to save the passkey for your personal Microsoft account. It sounds like you're clicking the "Passwordless account" option on the Security settings page. This option is for going passwordless by using Microsoft Authenticator to authenticate, rather than using a passkey. In order to add a passkey, you can use the following steps while on the Security page:
- In the Ways to prove who you are section, click "Add a new way to sign in or verify".
- Click the "Use your Windows PC" option.
- Click "Next".
- The 1Password "Save passkey" prompt will appear. Make sure the correct item is selected, then click "Save" to save the passkey to the item.
I should also mention that this is only possible on the Microsoft website at the moment with non-Safari browsers .
Let us know if that works for you.