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"Password" as password shown on 1Password, and no tech support from 1Password
When attempting to log in to a target website using 1Password, my target website indicated my password was incorrect. I checked the 1Password Win 11 desktop app and saw the screen below. Note the password is "Password" and, while properly indicating the password was vulnerable, the field next to "Password" indicates the password is "fantastic." Of course, no one who values a service like 1Password would ever use the password "Password," nor did I. Even if someone attempted to use "Password" a target website would likely reject it.
I did immediately change the target website password, but I had to view my password history on 1Password to satisfy the target website requirements to provide the current password in order to change passwords.
However, I checked 1Password about a day later and once again saw that the password had been reset to "Password."
How did this happen? Could it also happen (or has happened) to one or more websites in my vault?
I have contacted 1Passord support, and they weren't able to answer my question. I offered to send system logs. Their response was that I had done something wrong. When I asked my request be elevated to a higher level of tech support, I was ignored.
Hi maxi36sailor, thanks for reaching out to us here. I can understand why you'd feel ignored, and I'm very sorry for that. That's certainly not the experience we seek to provide in our support process.
I can see that your ticket is open, and has been moved to our technical support team. So, one of my colleagues will be following up with you as soon as your ticket is next in the queue. As I understand there was already some back and forth, I can understand why you're eager to find a solution quickly. My apologies again.
As you have a ticket open, and there may be need for diagnostics or other specifics I would recommend continuing the conversation with our team via email. If we can help with anything else in the meantime, please feel free to get in touch with us here in the Community. Thanks again.
3 Replies
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- 1P_Timothy
Community Manager
Hi maxi36sailor, thanks for reaching out to us here. I can understand why you'd feel ignored, and I'm very sorry for that. That's certainly not the experience we seek to provide in our support process.
I can see that your ticket is open, and has been moved to our technical support team. So, one of my colleagues will be following up with you as soon as your ticket is next in the queue. As I understand there was already some back and forth, I can understand why you're eager to find a solution quickly. My apologies again.
As you have a ticket open, and there may be need for diagnostics or other specifics I would recommend continuing the conversation with our team via email. If we can help with anything else in the meantime, please feel free to get in touch with us here in the Community. Thanks again.
The case was escalated to a higher level of tech support. The team there is excellent. Thank you.
- 1P_Dave
Moderator
I'm glad that the team is providing support over email. Since we have a communication channel open, I'll close this thread to prevent duplication of efforts.
-Dave
