PayPal login problem

Hi @SilverCbx, thanks for letting us know about this. I'm sorry to hear about this issue with 1Password and Paypal - let's get this set right for you.

I have replicated the workflow you've described here with a "test" Paypal item I created in 1Password. I found that your description is totally right - when clicking "Open and Fill", you are brought to Paypal's website, rather than to paypal.com/us/signin, which is where one would go to properly log into a Paypal account.

While we do our best to design 1Password so that it intelligently interprets websites and allows you to fill your logins where appropriate, sometimes things like this do come up. Here are two ways you can fix this, and I hope the explanation will illuminate some things about how 1Password works as well.

Approach #1: Copy / Paste

First, when you notice a web sign-in like this isn't working, you can always do this:

1. Locate the sign-in page you need (https://www.paypal.com/us/signin, in this case)
2. Go to the relevant item in your 1Password for Windows app
3. Copy / paste that web address you found 👆 into the item's website field and save the item (and let me know if you'd like assistance with that!)

When I did this, 1Password successfully opened the website and filled the login. 👍 It looked like this:

Approach #2: Let the Axe Do the Work

If you don't want to do this kind of copy / pasting in the future, there's a more direct approach you can take too. It works like this:

1. Open your browser and go to the relevant sign-in page
2. Unlock 1Password for your browser (by clicking the 1Password icon in your browser's toolbar up top, or by typing ctrl + shift +x)
3. In the browser, click the sign-in field where you'd normally type in your username
4. A little prompt will pop up. Choose Save in 1Password.
5. Verify that the username and password are correct, then choose Save.

When you do it this way, 1Password will automatically save whatever web address the sign-in happened on. That's great, because it means you don't have to figure it out yourself in the future - if the sign-in page was located at example.com/somethingweird/somethingweirder, that's where Open and Fill will take you. 😃

And if you'd like a brief tutorial on how saving passwords in the browser works, be sure to check out the handy guide below:

https://support.1password.com/save-fill-passwords/

Sometimes I think 1P is too sophisticated for a novice user as I have only 1 Vault (not really understanding the purpose of vaults)

I'm really sorry to hear this - we always want to make 1Password as friendly as possible, while recognizing that not everyone will necessarily need every feature. I hope this is a good start towards using 1Password the way you want - that's our ultimate goal. I'll be happy to chat vaults with you anytime! Just wanted to keep this reply to a manageable length.

Thanks - and let me know how it goes!