Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Personal email suggested instead of saved email address
I am experiencing an issue where I have a saved record for a website. When I navigate to that URL the suggested userid is my personal email - not my corporate email which I saved for that website. Not sure why it won't show me the proper recommendation. Example:
Suggested: bobspersonalemail@yahoo[.]com
Saved record: Yahoo Mail https://www.yahoo.com/mail userid: bobscorporateemail@company[.]com password: ABCDEFG123 autofill behavior "only fill on this exact domain.
Nowhere do I have bobspersonalemail saved for anything Yahoo.
Thoughts on how to figure out why this isn't working. It is only this particular saved record.
Thx!
- 1P_Dave
Moderator
Hello netsecguy! 👋
I'm sorry that you're not seeing correct login credentials on Yahoo.com. Just to clarify, are you seeing the wrong email address in the suggestion itself? Or is the correct email address visible in the suggestion but the wrong one is being filled in the "Username, email, or mobile" field on Yahoo's website:
The screenshot that I posted above is what the suggestion looks like. Is that what it looks like on your end as well?
If you save a new login item for Yahoo in 1Password with your corporate login credentials, then does the new login item fill correctly?
-Dave
Dave. Thanks for getting back. It is not on the Yahoo site where my issue exists. Rather another URL. That URL asked for a login. The login I saved for that site is not available as an option. Rather only my default personal email I used to get 1Password is offered.
I have deleted the password record and rebuilt several times. The URL is the exact URL leveraged to login. It seems as if no password is saved for the URL then it offers a default password and this is what I am seeing. It is ignoring the fact there IS a password available for that site.
Thoughts?
