Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

jazzper21's avatar
jazzper21
New Contributor
2 years ago

Problem logging into PNC Bank App

For the last 2 months, when I open PNC Bank App, I authenticate into 1Pass (via facial recognition), but then my user and password aren’t auto filled into PNC. The PNC screen just freezes. I could ki...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello jazzper21! 👋

I'm sorry that the PNC app freezes when you're filling your login information into the app. I downloaded the app on my iPhone and tried to fill a set of test credentials and they appeared to fill properly. Can you try the following:

  1. Restart your iPhone.
  2. Make sure that you're running version 4.43 of the PNC bank app: How to manually update apps on your Apple device - Apple Support (CA)

Let me know if you're still seeing the same issue after trying these steps.

-Dave