Problem Logging Into Proton Mail Using Safari

Thank you for the update @"WA Dan", let us know if there is anything else we can help with at all.

steph_giles It seems like Proton Mail and T-Mobile are working now, for some reason.

Hey @"WA Dan",

I'm sorry for the delayed response.

Can you let me know the exact website URL's you have saved within your items for Proton Mail and T-Mobile?

Thanks!

Thanks @Joy_1P. As I initially said, it’s also a problem with Proton Mail and T-Mobile.

@"wa dan" I tried creating a video to show you how to manually save a new login but in the middle of that, I was able to reproduce the filling issue that you had mentioned. It looks like there is something in the website's code that is preventing 1Password from filling the username and password fields normally. I have reported the Hawaiian Airlines website to our developers for further investigation. Hopefully there will be a fix for this in the future.

For now, I recommend copying/pasting or clicking/dragging your username and password to the form. This can be done via the extension or the app.

I'm very sorry for the inconvenience of those extra steps, but I do hope they can help until there is a better solution. Please let us know if you have any questions or if you run into any other filling issues.

ref: dev/core/core#22224

@Joy_1P After unlocking I was able to get the Save Login option, thanks. When I then went to save the logon to Hawaiian Airlines as suggested earlier, it only gave me the option to update my already saved login. I'm uncertain if I should do that or if I need to delete the entry (or maybe just remove the website entry) first.

@"wa dan" that's interesting. Is the extension unlocked? I only see those limited options when the extension is locked on my end. Could you unlock the extension, right click on the 1Password extension icon, and then see if you get an option to Save Login?

Here's a video for reference: https://share.cleanshot.com/PwwkWswk

Let us know how that goes.

Hi again @"WA Dan"!

Hello @steph.giles (after I enter the @ and start to type your handle when I select that it just puts it in quotes rather than a hyperlink for some reason - perhaps after I post it will convert it).

This is happening because Steph's handle has a period [.] in it. This also occurs when there is a space in the handle, such as with yours. There's nothing to worry about, as you were able to tag Steph, and we've been able to tag you as well.

When I right click the 1Password icon my only options are Settings, Help, Manage Extension, and Customize Toolbar.

Hmm, could you share a screenshot of what you are seeing here with us? If you need any help taking a screenshot, there is a nice guide over at https://www.take-a-screenshot.org. Once you have the image, make sure to remove or mask any private info. Lastly, attach the screenshot to your reply and send it over!

Hello steph_giles (after I enter the @ and start to type your handle when I select that it just puts it in quotes rather than a hyperlink for some reason - perhaps after I post it will convert it).

When I right click the 1Password icon my only options are Settings, Help, Manage Extension, and Customize Toolbar.