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Forum Discussion
Problem Logging Into Proton Mail Using Safari
When I try to log on to Proton Mail at https://account.proton.me/login, using the 1Password Safari extension, my various accounts saved in 1Password show in the Email or username field, but if I click on one of them it doesn't fill the fields. Also if I open 1Password in the extension and click Autofill it similarly doesn't fill the fields.
If I type in the user name and password, without hitting enter, then click the Save in 1Password button, then I get a pop up box saying Save in but get a continuous spinning progress wheel.
If I open the stand alone 1Password app and select the saved account it will open a tab in Chrome and fill in the information correctly.
In the settings for the page in Safari I tried unchecking Enable Content Blockers and allowing pop up blockers. I have already tried restarting my computer.
1Password Version: 8.10.3
Extension Version: 2.8.1
OS Version: macOS 13.3
Browser:_ Safari
Referrer: forum-search:safari proton mail
steph_giles1Password Team
Hi @"WA Dan",
I'm wondering if it is something to do with the way your Hawaiian Airlines item is saved. Can you try the below steps on the Hawaiian Airlines site:
- Go to the log in page
- Manually enter your log in details but don't click enter or sign in.
- Right click the 1Password icon in your browser toolbar and choose 'Save Login'
- Give it a title and click Save.
- Now refresh the page and see if you are able to fill using 1Password.
Let us know how you get on.
I did that then used the test web site. I wasn't clear how to use the site. I created a new login for 1Password for that site and entered a user name and password. Then on the test website it successfully autofilled. When I then went to the Hawaiian Airlines site, though, it still wouldn't fill it in.
Hi @"WA Dan", I'm sorry about the continued troubles. It sounds like the extension might be running into syncing issues, which is why things are not filling or saving normally. I'd like for you to try the following to reset and resync the extension in Safari:
- Right click the 1Password icon in your browser toolbar and choose Settings.
- Under General, disable "Integrate with 1Password app".
- Under Accounts & Vaults, sign out of your account.
- Sign back into your account.
- Go back to General, and re-enable "Integrate with 1Password app".
- If you don't have the 1Password app installed, you can skip step 5 and leave app integration disabled.
After that, please go to our test website at https://fill.dev/form/login-simple, save a login, and try filling it. If you're still running into issues, then please let us know the following:
- Are you still seeing the spinning wheel when trying to save a login?
- Are you able to manually save a login?
- Do you get a message such as "unable to save"?
- What happens when you try to fill the login?
- Do you have any other extensions installed in Safari?
We look forward to hearing how things go.
steph_giles Even with 2.10.0 the issue persists.
Also with https://www.hawaiianairlines.com.
I also have the same problem with T-Mobile at https://account.t-mobile.com. Refreshing doesn't fix the issue.
Yes, I'm using 2.9.0.
- steph_giles
Hi Dan,
I'm sorry for the trouble you are having on this website in Safari, I have been doing some testing but I'm having a hard time reproducing the issue.
Can you let me know if you experience this behaviour on any other website in Safari? Is the behaviour the same if you refresh the page in Safari and then try to fill?
In addition, can you check for updates for 1Password for Safari? The latest version is 2.9.0.
Let us know if this improves things!
