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Forum Discussion
Problems signing in
If I sign in to 1password using my browser on internet my Master Password works. If I log in to a web site, Open Password pops up but my Master Password does not work.
Thanks
JC
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
I would like to ask you to generate a diagnostics report from your PC and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.
Looking forward to your message!
I verified and the password is still the same. I can unlock 1password for Windows. I copied it in browser and pasted it in 1password on my taskbar and it will not unlock.
Thank you! Have you perhaps changed your Master Password recently? And for confirmation, are you able to unlock the 1Password for Windows desktop app directly, instead of trying to open it through the Open 1Password browser button?
1password version 7.7.810, Windows 10, Chrome Extension 2.0.5
Hi JCL1967!
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not ProvidedWhat version of the 1Password desktop app, 1Password browser extension, and operating system are you using on the device where this is happening?
