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Forum Discussion
"QR code Detection Failed" message attempting to scan QR
In 1Password app, I am trying to enable MFA for a site
I select the "Scan QR Code" button and I get this message
Note that I have allowed screen recording permissions
...
1P_Dave
Moderator
ModeratorHello @geekneck and @the_actual_jlamoree! 👋
I'm sorry that the QR code scanning feature isn't working on your Macs. I'd like to ask you both to create a diagnostics report from your Macs:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/135726/qr-code-detection-failed-message-attempting-to-scan-qr
- Your forum username:
Username - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
