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Forum Discussion
"QR code Detection Failed" message attempting to scan QR
In 1Password app, I am trying to enable MFA for a site
I select the "Scan QR Code" button and I get this message
Note that I have allowed screen recording permissions
...
1P_Dave
Moderator
ModeratorI'm sorry that you're running into issues with QR code scanning using the 1Password for Mac app. Are you able to share the address of the website where you're running into the issue?
Also, I do not understand the tutorials on how to use the browser extension to generate a QR code to register 2FA - when I want to add 2FA to an item from within the browser extension, the "Edit" button for said item is not functional / responsive. I use Safari and Chrome-based browsers (Firefox, Vivaldi), all same result.
1Password does not generate the QR code, instead the website that you're trying to setup two-factor authentication generates the QR code for an authenticator app like 1Password to scan. Try the following:
- Open your browser.
- Navigate to the setup two-factor authentication page for the website that you wish to turn two-factor authentication on for. Have the website display the QR code.
- Click on the 1Password icon in your browser's toolbar.
- Click on the correct Login item, then click on the three dots icon in the top right corner of the item and click Scan QR code.
Let me know if that doesn't work.
-Dave
