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Forum Discussion
Former Member
2 years agoQuick Access Disappearing After Entering Password
After I type in my password to unlock quick access, quick access disappears, sometimes leading me to type in the wrong application when I thought I should be searching for a password.
1Passwor...
msridhar23
2 years agoNew Contributor
Hi 1P_Dave investigating a bit more, I believe I now have more reliable and detailed steps to reproduce when this happens. I noticed that this issue would go away if I quit Safari. I also have the 1Password for Safari 2.13.0 extension installed. Here are the new steps to reproduce, assuming you have the extension installed:
- Open Safari, and navigate to a login page for some web site where the login is present in 1Password (I used Fidelity.com). But, do not log in or unlock 1Password. Just leave the window open at that page.
- Switch to Finder, and follow the steps in my previous comment to open an encrypted disk image, open Quick Access with the keyboard shortcut, and then authenticate via TouchID.
If I do this, Quick Access disappears, and the Safari window gets brought to the foreground (so if the Finder window was in front of Safari before, after authenticating the Safari window gets pulled in front of the Finder window). If I quit Safari and try the steps again to open the encrypted disk image, everything works fine and the Quick Access window does not disappear.
Are you able to reproduce with the above steps? If not, let me know and I will send in the diagnostics report. Thanks!