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tony359's avatar
tony359
New Contributor
30 days ago

QuickFile app not working with 1P

Hi - Not sure this is the right place, I remember there used to be a specific place where to report apps/websites not working well with 1P.

I'm using Quickfile, accounting software. When logging in the app on iOS, the username and PW fields don't invoke 1Password, I have to manually copy and paste.

https://www.quickfile.co.uk/

I'm told the same app works with another password manager. 

Thanks

ios

4 Replies

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hi tony359​,

    We did some testing and it appears that this is an issue on the QuickFile side.

    They’ll need to add their associated domains to the app configuration so that 1Password will see something it can recognize. 

    I'd recommend reaching out to the company and letting them know about the issue. This documentation from Apple might be of use to them, too, as it explains how associated domains are necessary for password autofill.

    I'm sorry this isn't something we can fix on our end. Please let us know if you hear anything back from QuickFile!

    • tony359's avatar
      tony359
      New Contributor
      3 days ago

      Hi Simon,

      Thanks for testing this for me, it's appreciated. 

      Yes, I was suspecting it was a Quickfile issue - though I thought you'd get in touch and try to resolve. 

      I thought the process was that the user reports the issue and 1P tries to contact the affected developer. I'll point Quickfile to this conversation but I am not holding my breath. 

      https://community.quickfile.co.uk/t/password-manager-doesnt-work-with-app/62538

      Thanks for your support so far. 

      Tony

      • 1P_SimonH's avatar
        1P_SimonH
        Icon for Community Manager rankCommunity Manager
        2 days ago

        Hi tony359,

        We do our best to work with developers when we find issues keeping a website or app from working smoothly with 1Password, but unfortunately we don't always have the capacity to do this. I'll update this thread if there's any news to report on QuickFile!

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    30 days ago

    Hi tony359​,

    Thanks for reporting this! I've filed a bug report for the team to take a look at this and see what we can find.

    ref: FS-3921