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Forum Discussion
Random "Welcome to 1Password" message in Safari on iOS
Hi,
Im getting the “welcome to 1password in your browser message” on my iPhone xr ios 18 using safari browser. Is this messg legit? And why since I use the 1password app. Thank you.
- 1P_Dave
Moderator
Thank you for those details. So that I can investigate this further, I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/148398/random-1password-message-in-browser
- Your forum username:
LuisDela - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
Hi Dave,
The page opens up randomly when I launch Safari on my phone only. Im not aware that Safari on the iPhone has a puzzle piece in the address bar. To me this looks like 1password is asking me to install an add on or something. My question is why since I use the app on my phone.
Thank you.- 1P_Dave
Hello LuisDela! 👋
I'm sorry that you're seeing an unexpected page appear in Safari. Can you tell me if you still see that page? Does it open randomly when you open Safari? Or does it appear after you do something specifically within 1Password for Safari or the 1Password for iOS app?
If you navigate to a different webpage and then tap on the puzzle piece icon in the address bar and then on 1Password in the menu that appears, are you able to open and unlock 1Password for Safari?
-Dave
