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Daisame's avatar
Daisame
New Contributor
2 years ago

Rarely works with Windows Hello

I use 1Password on my work laptop, my home laptop, and my home PC, and it rarely works properly with Windows Hello. It is very hit or miss, but mostly miss. On my work laptop, it prompts me for my m...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
12 months ago

Daisame

Thanks for the reply. To unlock with Windows Hello without entering your password after you restart, your PC will need to use the Trusted Platform Module (TPM) if it has one. Try these steps:

  1. Open and unlock 1Password.
  2. Click your account or collection at the top of the sidebar and choose Settings.
  3. Click Security and turn on Use the Trusted Platform Module with Windows Hello, then click Turn On.

Does that improve the situation? If the option was already turned on then let me know and I can help further.

-Dave