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Forum Discussion
Reliability issues all the time
I'm using 1password on different devices, but mainly Mac&iOS lately. The reliability is terrible in the last times. Reading pinned post about improving reliability in the Mac section f the community ...
1P_Dave
Moderator
ModeratorThank you both for those details and I'm sorry that you're running into various issues. The next time that any of these issues occur, I'd like to ask for the following so that our team can investigate further:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Attach both files to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/144936/reliability-issues-all-the-time
- Your forum username: username
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
