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wonnage's avatar
wonnage
Occasional Contributor
2 years ago

Repeated DUO prompts when using 1Password for Safari on iOS

I was getting a duo prompt every time Safari was started - e.g after a force close from the app switcher, or when iOS naturally kills it after being backgrounded for a while. This persisted until I read another thread about constant login emails, where another user mentioned iCloud private relay being a factor.

Turning off private relay and approving the push resolved the issue, even after turning relay back on and force closing Safari again. It seems these issues are related - hope this helps with finding the cause.

1Password Version: 8.10.22
Extension Version: 2.17.10
OS Version: iOS 17.2
Browser: Safari

ios
  • unpassword's avatar
    unpassword
    Occasional Contributor
    2 years ago

    Count me in. I searched a few weeks ago and didn't find a discussion post and was too busy with the holidays to write one.

    It's driving me insane; I've stopped using Safari on my iPhone altogether because every time I open it I get "hijacked" by the prompts.

    I tried disabling the 1Password Safari extension on mobile, but due to Safari syncing with iCloud, it also disabled the extension on my desktops (not having this issue on desktop). So I enabled it again.

    Would love a good workaround or fix.

    I'm not using Private Relay. Let me know if there are any other useful details I can provide to help resolve this.

    Thank you!

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    wonnage

    Thanks for sharing your findings! Our developers continue to work on a bug fix to permanently resolve the issue which we hope to release as soon as possible.

    -Dave

  • wonnage's avatar
    wonnage
    Occasional Contributor
    2 years ago

    Hello, I'm back with an update. It seems like in addition to disabling Private Relay, I also had to disable IPv6 on my home router. I chanced upon this when I noticed that I had multiple entries for the Safari extension in my 1Password trusted devices list, and these entries all had IPv6 addresses.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello wonnage and ramblingpolak! 👋

    We are aware of an issue some users are experiencing with repeated DUO prompts opening when using 1Password in the browser on iOS and other platforms. Our developers are investigating and we hope to include a fix in a future update.

    For the time being, you can temporarily turn off 1Password for Safari on your iPhone/iPad and use iOS AutoFill to fill and save logins from 1Password instead:

    1. Open the Settings app on your iPhone or iPad.
    2. Tap Safari.
    3. Tap Extensions.
    4. Tap 1Password and turn off "Allow Extension".
    5. Make sure that AutoFill is turned on and setup to work with 1Password: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad

    I'm sorry for the inconvenience, please let me know if you have any questions.

    -Dave

    ref: dev/core/core#26839

  • ramblingpolak's avatar
    ramblingpolak
    Occasional Contributor
    2 years ago

    Started in the last few weeks and no idea why. One personal and one work account using duo. The work account is the root cause. Safari on iOS being opened triggers a Duo push reauth request every time. Only solution was to remove the account from the device.

    1Password Version: 8.10.23
    Extension Version: 2.17.0
    OS Version: iOS 17.2.1
    Browser: Safari