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Forum Discussion
Baz
5 months agoFrequent Contributor
Repeatedly asked to set up touch ID
I have enabled touch ID on my Mac. It works fine when I choose to use it. Quite often I choose not to use it, to reinforce the memory of my password.
If I don't use touch ID when I initially unloc...
- 5 months ago
Hello Baz! 👋
I'm sorry that you're seeing an expected prompt asking you to setup Touch ID when you unlock 1Password for Mac using your account password. I've been able to reproduce the same issue on my end and I've filed an internal work item to have our development team investigate further and get this fixed. I'm sorry for the inconvenience.
By the way, I did not select the beta channel. That happened by itself
1Password is designed to only download beta updates if a user explicitly chooses to switch release channels. Have you used the beta version of 1Password for Mac in the past as any point?
-Dave
ref: dev/core/core#33895
1P_Dave
Moderator
5 months agoThanks for the reply. As mentioned, seeing a Touch ID prompt when unlocking 1Password for Mac using your account password is a known issue. However 1Password shouldn't switch release channels without your explicit action. Can you check the following:
- Open and unlock 1Password for Mac.
- Click on 1Password next to the  in the menu bar.
- Click Settings.
- Click Advanced.
What is "Release Channel" currently set to? When you switched from the beta to the stable version yesterday, did you follow the steps in this guide, including the step to remove all of your 1Password data: Use 1Password beta releases
-Dave