Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

Baz's avatar
Baz
Frequent Contributor
5 months ago
Solved

Repeatedly asked to set up touch ID

I have enabled touch ID on my Mac. It works fine when I choose to use it. Quite often I choose not to use it, to reinforce the memory of my password. If I don't use touch ID when I initially unloc...
macos
  • 1P_Dave's avatar
    1P_Dave
    5 months ago

    Hello Baz! 👋

    I'm sorry that you're seeing an expected prompt asking you to setup Touch ID when you unlock 1Password for Mac using your account password. I've been able to reproduce the same issue on my end and I've filed an internal work item to have our development team investigate further and get this fixed. I'm sorry for the inconvenience.

    By the way, I did not select the beta channel. That happened by itself

    1Password is designed to only download beta updates if a user explicitly chooses to switch release channels. Have you used the beta version of 1Password for Mac in the past as any point?

    -Dave

    ref: dev/core/core#33895

Baz's avatar
Baz
Frequent Contributor
5 months ago

1P_Dave, One thing - I only brought up the beta issue because I noticed, when reporting my version for the issue of this thread, that I was on the beta channel. I then added the follow-up post mentioning the accidental switch to beta in order to eliminate the possibility that the beta was causing the touch ID issue. The beta/release issue is not really affecting me currently (visibly).

In the "Advanced" section of preferences it says "Production". I set it to that yesterday and it has remained that. I did reboot this morning so that setting seems to be stable. Yesterday, I just downloaded a fresh copy of 1Password and installed it. I don't recall whether I went back into preferences to set it to "Production" when I was still running the beta or when I was running production. I did not uninstall the beta before doing the install of the production release.

Reading into that link you provided, there is the suggestion that my local data might have some beta cruft left over. I will follow the steps mentioned to clean that up.