Revisiting iCloud vs. 1Password Passkeys in Mac OS Safari

OAW

Thank you for the Support ID. One of my colleagues will review the diagnostics report and get back to you via email as soon as possible.

-Dave

ref: YDP-97215-555

Support ID #: YDP-97215-555

OAW

Thanks for the reply. An internal work item is open for our development team to look into this further, raising an issue with Apple if necessary. If you could send in a diagnostics report the next time that you reproduce the issue then I can add that to the work item to help move the investigation forward:

Sending Diagnostics Reports (browser extension)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/719484/#Comment_719484
• Your forum username: OAW

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

1P_Dave

For me the macOS prompt appears about a second or two later. Fast enough that by the time I move my cursor up to click Sign In on the 1PW prompt I can't because the macOS prompt is a system modal dialog. And to be clear I don't even think this is a 1PW issue. As you can see by my settings I have the Autofill Passwords and Passkeys setting turned OFF in macOS. But the prompt appears and gets in the way nonetheless. So perhaps you guys can impress upon Apple to get it together in this regard? Such feedback from us lowly beta testers seems to end up in a black hole somewhere.

OAW

Thank you for the example. I've done some testing and I can reproduce the issue intermittently if I leave 1Password's "Sign in with a passkey" prompt open without clicking Sign In for some time. This definitely isn't right and I'll file an issue with our development team.

If you immediately click Sign In then can you sign in with the passkey? Or does the macOS prompt appear immediately?

-Dave

ref: dev/core/core#31888

1P_Dave All of those settings are already set. But the Apple passkeys prompt still inserts itself into the mix more often than not. Case in point ...

kuchkovsky and OAW

I'm sorry that you're both seeing a passkey prompt from macOS. Make sure that you have the built-in password manager turned off:

1. Click on the Apple icon  in the menu bar.
2. Click System Settings.
3. Click General, and then AutoFill & Passwords.
4. Turn off "AutoFill Passwords and Passkeys".

Then check to make sure that 1Password is set as the default:

1. Open your browser.
2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
3. Make sure that "Make 1Password the default password manager in this browser" is turned on.

Let me know if you still see the issue after going through these steps. If you do then, specifically on PayPal, do you need to wait for the macOS prompt to appear? Or does it appear immediately?

-Dave

ref: dev/core/core#31888

I seem to encounter this issue more often than not. Passkeys are great in theory. But in practice they are but a novelty and not a going forward solution until Apple and 1PW figure out how to play nicely in the sandbox together. Until I'm able to turn off the Apple prompts for passkeys entirely then using 1PW for it will continue to be problematic.

Hello, I’m experiencing the same issue with PayPal:

1Password Version: 8.10.44
Extension Version: 8.10.46.34
OS Version: macOS 15.0
Browser: Safari

Hello, I'm experiencing the same issue with PayPal:

1Password Version: 8.10.44
Extension Version: 8.10.46.34
OS Version: macOS 15.0
Browser: Safari