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Forum Discussion

Former Member's avatar
Former Member
4 years ago

Safari extension often loses connection to 1password

Since a while and also with the latest beta release 80400053 my 1password extension for Safari (15.1) often stops working. It always looks like 1password was locked. When really locked it still red...
browser extension
PeterG_1P's avatar
PeterG_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi Ryan_Parman, thanks for the info here (and sorry for the persistence of this issue).

Does this still occur for you with the 2.3.2 update, which came out on March 24? If so, feel free to contact us at that support+x@1Password.com address, and the extensions team will let you know what information to send so they can dissect the dynamics of the issue. We'd like to resolve this for you!

I'd bet that a console log from Safari would be a good start. Here's how you can get that information: https://support.1password.com/cs/extension-console-log/#safari

Thanks, and we'll look forward to checking this out for you!