Since a while and also with the latest beta release 80400053 my 1password extension for Safari (15.1) often stops working. It always looks like 1password was locked. When really locked it still redirects me to the 1password app to enter my Passphrase but then it still looks locked in Safari and doesn't even redirect to 1password anymore. Reloading the page does not work. Clicking aways from the login form and clicking on it again does not help. Sometimes it helps to deactivate the 1password Safari extension and reactivate it again. But sometimes even that does not help. Everything should be on the latest version (1password, Safari extension, Safari and macOS). 1Password Version: 8.4.0 Extension Version: 2.1.4 OS Version: macOS 12.0.1

I am having the same problem. Running Safari 15.1, and 1Password 8.5 Beta build 80500034 on macOS 12.0.1. I've been having the issues for 2-3 months now. It usually happens when 1Password has autolocked because my MacBook Pro went to sleep, or 15mins has passed. Invoking 1Password in Safari asks me to unlock 1Password. After successfully unlocking the app, the Safari extension still asks for unlocking. Reloading the page works about ⅓ of the time, in other situations I have to manually disable and re-enable the extension (version 2.1.4), reload the page and then everything is fine.

I am having the same problem. When I click on the icon for the 1Password extension, nothing happens.

I'll jump on this bandwagon. It is super irritating that the Safari extension loses connection with the 1PW app. The only way I've found to reconnect is to quit Safari completely and restart. The extension is useless unless this gets fixed. In version 7 it seemed to always work.

Hi folks: We're always working on improving the connection between the 1Password desktop app, and the 1Password browser extension. In the meantime, restarting both Safari, and 1Password for Mac should get everything connected and communicating again. Let me know how that goes! Jack

This happens to me multiple times a day. Safari is my primary browser. The steps I do to resolve it consistently are: In menu bar open Develop menu > Web Extension Background Pages > 1Password for Safari - Background Page, then when the debugger window is open, use Cmd+R to reload the background page. This reloads the background page of the Safari extension and it reconnects successfully. These are the logs present in the debug console for the background page when this happens: [Log] 👋 Initializing 1Password (background.js, line 2) [Info] channel: stable (background.js, line 2) version: 2.2.3 build: 20195 (15.4) browser: Safari (15.4) os: MacOSX (10.15.7) [Info] 💫 Looking for desktop app com.1password.1password (background.js, line 2) [Info] 👍 Finished initializing 1Password (background.js, line 2) [Info] 📤 Sending <NmRequestAccounts> message to native core <2093971424> (background.js, line 2) [Info] 📥 Received message <NmRequestAccounts> from native core <2093971424> (background.js, line 2) [Info] 📤 Sending <NmRequestAccounts> message to native core <957699306> (background.js, line 2) [Info] 📥 Received message <NmRequestAccounts> from native core <957699306> (background.js, line 2) [Info] We successfully unlocked 0 account(s) from a Desktop app with 0 unlocked and 2 locked account(s). (background.js, line 2) [Info] 📤 Sending <NmShowUnlock> message to native core <2586477481> (background.js, line 2) [Info] 📥 Received message <Nothing> from native core <2586477481> (background.js, line 2) [Info] Loaded page details in 60 ms. (background.js, line 2) [Info] Analyzed the page in 2 ms. (background.js, line 2) [Info] 📤 Sending <NmShowUnlock> message to native core <1499905082> (background.js, line 2) [Info] 📥 Received message <Nothing> from native core <1499905082> (background.js, line 2) [Warning] Promise timed out. (background.js, line 2) [Error] Exception while handling request <get-frame-manager-configuration> (anonymous function) (background.js:2:1986854) promiseReactionJob [Warning] Promise timed out. (background.js, line 2) [Error] Exception while handling request <get-frame-manager-configuration> (anonymous function) (background.js:2:1986854) promiseReactionJob [Warning] Promise timed out. (background.js, line 2) [Error] Exception while handling request <get-frame-manager-configuration> (anonymous function) (background.js:2:1986854) promiseReactionJob [Warning] Promise timed out. (background.js, line 2) [Error] Exception while handling request <get-frame-manager-configuration> (anonymous function) (background.js:2:1986854) promiseReactionJob [Info] Not attempting to connect to desktop app: already connected or connecting to desktop app (background.js, line 2, x2) [Info] 📤 Sending <NmShowUnlock> message to native core <2603009564> (background.js, line 2) [Info] 📥 Received message <Nothing> from native core <2603009564> (background.js, line 2) [Info] 📤 Sending <NmShowUnlock> message to native core <2217158872> (background.js, line 2) [Info] 📥 Received message <Nothing> from native core <2217158872> (background.js, line 2) [Info] Not attempting to connect to desktop app: already connected or connecting to desktop app (background.js, line 2) [Info] 📤 Sending <NmShowUnlock> message to native core <549139247> (background.js, line 2) [Info] 📥 Received message <Nothing> from native core <549139247> (background.js, line 2) [Info] 📤 Sending <NmShowUnlock> message to native core <2692533038> (background.js, line 2) [Info] 📥 Received message <Nothing> from native core <2692533038> (background.js, line 2)` I really hope this can help the 1Password dev team debug and solve this issue. One more detail just in case it is relevant: I use both Safari and Safari Technology Preview at the same time (with the Safari extension installed in both).

Safari extension often loses connection to 1password

Jack_P_1P
1Password Team
4 years ago
Hi folks:

We're always working on improving the connection between the 1Password desktop app, and the 1Password browser extension. In the meantime, restarting both Safari, and 1Password for Mac should get everything connected and communicating again. Let me know how that goes!

Jack
Former Member
4 years ago
I'll jump on this bandwagon. It is super irritating that the Safari extension loses connection with the 1PW app. The only way I've found to reconnect is to quit Safari completely and restart. The extension is useless unless this gets fixed. In version 7 it seemed to always work.
Former Member
4 years ago
I am having the same problem. When I click on the icon for the 1Password extension, nothing happens.
Former Member
4 years ago
I am having the same problem. Running Safari 15.1, and 1Password 8.5 Beta build 80500034 on macOS 12.0.1. I've been having the issues for 2-3 months now. It usually happens when 1Password has autolocked because my MacBook Pro went to sleep, or 15mins has passed. Invoking 1Password in Safari asks me to unlock 1Password. After successfully unlocking the app, the Safari extension still asks for unlocking. Reloading the page works about ⅓ of the time, in other situations I have to manually disable and re-enable the extension (version 2.1.4), reload the page and then everything is fine.

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