Safari extension often loses connection to 1password

Hey @jeidd, 1Password for Safari maintains a connection to our encrypted servers (we call it the IDBDatabase Connection) which allows its functions to work properly. However, if your browser's cache, cookies, or history is cleared, that database connection is wiped, and the extension may not work (until you restart the browser or sign in again).

Are you able to adjust your workflow a bit and not clear your browsing datas often? I did test the filling on "my.nextdns.io" when Safari's browsing data is not cleared, and things do work well. Instead of clearing your browsing data, I recommend opening Safari in a private window, which would not save the details of your browsing history, and then use 1Password from there.

I started running into this after clearing Safari website data. Now I have disabled the 1Password extension because it breaks "my.nextdns.io" page if this error occurs. Hope that can help somehow.

Hey, Ryan_Parman. I looked up your support ticket where Nhat_Nguyen had replied, and I've asked him for more info on the status of things. Given that there's an email conversation with your diagnostics report involved, let's continue the conversation there so it's all together.

Ping.

Something curious, though. I got a new Mac Studio, and was trying to figure out the best way to set it up. I made a Time Machine backup, but at first, I created a new user on the new machine, and then installed 1Password 8 and the separate Safari browser extension app up-front as part of bootstrapping the machine.

I didn't run into this issue for 2 whole days.

I have around 90% of my preferred app and system configurations saved as defaults write rules that I can just run on a new machine, reboot, and voila! But there are some new things post-Catalina that I haven't been able to track down defaults write rules for.

In the end, I ended up migrating my user profile over from my old machine via my Time Machine drive and Migration Assistant.app. Aside from having to deal with Homebrew x86 → Homebrew arm64 issues, I noticed that the browser extension timeout issue came back.

This leads me to believe that there is some file somewhere in ~/Library that is corrupted or needs to be reset in order to fix this.

I tried following these instructions, but they haven't been updated for 1P8 yet. They also don't remove the iCloud data that 1P_Rob mentions in Feature request: Secondary 1Password login.

I've also read these browser instructions, but they only cover the app and not the preferences, so no bueno.

My ticket number is #LHK-37297-729, and there's still no answer. I'm still running into this issue daily.

Thanks. I got a reply, but apparently my logs didn't have a useful message. I've enabled "Persist Logs" in the console now, so when I refresh to un-stick 1P, it should keep the logs.

Ryan_Parman Thanks! I believe I saw your ticket earlier. If you haven't received a reply, please let me know your Support ID number and I can take another look.

Will do.

Hey Ryan_Parman, you're right. 1Password for Safari v 2.3.2 is not yet available - it's still being reviewed to be added to the App Store. That being said, we'd still love to check on your Safari console logs: https://support.1password.com/cs/extension-console-log/#safari. Could you grab those and send them to us at support+x@1Password.com? Be sure to include your forum username and the link to our discussion here: https://1password.community/discussion/125208/safari-extension-often-loses-connection-to-1password#latest

After you send that email in, you should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!