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Forum Discussion

ramik's avatar
ramik
New Contributor
5 months ago

Safari extension shows empty vaults

I have over 1K passwords and other items saved in my vault, yet my Safari extension shows zero items when accessed from the toolbar button, yet the field suggestions are working fine. I'm con...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Hello ramik! 👋

I'm sorry that you're seeing a message that says "No items in this vault" in the 1Password pop-up in Safari. Try these steps:

  1. Open your browser.
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
  3. Turn off "Integrate this extension with the 1Password desktop app".
  4. Turn on "Integrate this extension with the 1Password desktop app".

If that doesn't work then I'd like to ask you to create a diagnostics report from 1Password in your browser:

Sending Diagnostics Reports (browser extension)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave