Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

Former Member's avatar
Former Member
4 years ago

Safari extension takes AGES to load

Clicking on the Safari extension to open 1Password takes AGES to load.

The second issue is that the "focus" doesn't move to the 1Password window, and one has to click init first before you can type anything.

I made videos of both issues but cannot seem to load it here.

1Password Version: 8.2.2-39.beta
Extension Version: Not Provided
OS Version: Mac Monterey

browser extension
  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    4 years ago

    If you are still having issues, my colleague Chantelle replied to you earlier. It looks like on the 14th prior to your last post here. Just a reminder and that we are ready to continue the conversation via email.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    4 years ago

    @pwopp

    It looks like we are awaiting a reply from you on your email submission. Please continue the discussion there to prevent duplication of efforts. Thanks.

  • ag_chantelle's avatar
    ag_chantelle
    Icon for 1Password Team rank1Password Team
    4 years ago

    @pwopp - I was able to find your email. Thanks! :+1:

    ref: YTD-73911-234

  • Former Member's avatar
    Former Member
    4 years ago

    Files and screenshots send

  • Former Member's avatar
    Former Member
    4 years ago

    I don't see an option to save right-clicking on that window. I captured some screenshots that I will send to you.

  • ag_chantelle's avatar
    ag_chantelle
    Icon for 1Password Team rank1Password Team
    4 years ago

    My apologies @pwopp

    Can you try the following steps instead?

    1. Open Safari.
    2. Choose "Safari > "Preferences" > "Advanced" in the menu bar.
    3. Click "Show Develop menu in menu bar".
    4. Choose "Develop > Web Extension Background Pages > 1Password for Safari".
    5. Press Command + A to select everything, and then right click, "Save as" to generate a file.

    I'd also appreciate it if you could grab some diagnostics from 1Password 8 under Preferences > Advanced > Send Diagnostics. Be sure to include both in your email to us. We'll have a look and let you know what we find.

  • Former Member's avatar
    Former Member
    4 years ago

    The first one was enabled.

    Toggling the second one on and off made no difference.

    I use Safari, and I don't see an option on your link of how to get a console log.

  • ag_chantelle's avatar
    ag_chantelle
    Icon for 1Password Team rank1Password Team
    4 years ago

    @pwopp

    If you open 1Password an go to Preferences > Browser, is "Connect with 1Password in the browser" enabled there?

    If you right click the 1Password icon in your browser toolbar, choose Settings and toggle "Integrate with 1Password" off and on again under General, does that improve your state of play?

    If not, to help us pin down the error, I'd like to ask you to grab a console log from your browser and send it to us at support+x@1password.com with a link to our current discussion: https://support.1password.com/cs/extension-console-log/

    Let me know how it goes.