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mnot's avatar
mnot
New Contributor
7 months ago

Safari extension troubles

The Safari extension hasn't been reliable in a while. Most often, it seems to get disconnected from 1Password - e.g., the app is open and unlocked, but when a passkey is requested, the safari ext...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

Hello mnot! 👋

I'm sorry to hear that 1Password isn't working properly with your browser. It sounds like communication between the 1Password extension in your browser and the 1Password for Mac app has broken down. To fix this please do the following:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Applications folder.
  4. Open your web browser.

Let me know if that fixes the issue. If it doesn't then can you tell me if you're using multiple Safari profiles?

-Dave