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Forum Discussion

mnot's avatar
mnot
New Contributor
7 months ago

Safari extension troubles

The Safari extension hasn't been reliable in a while. Most often, it seems to get disconnected from 1Password - e.g., the app is open and unlocked, but when a passkey is requested, the safari ext...
macos
jayzed's avatar
jayzed
New Contributor
6 months ago

1P_Dave

I too have been having the same issue with the Safari extension for many many months. Despite following the 1Password recommended troubleshooting the problem eventually recurs again. As you can imagine it's super frustrating to have to reset the app and extension dozens of times per month.

I have submitted a support ticket along with my diagnostic file that was taken while my Safari extension was failing to unlock and I'm hoping someone senior/engineer at 1Pass has a look at it and can find a more permanent solution as Customer support in the past just suggested to keep resetting it.

SUPPORT TICKET: ZTA-31934-468

Thanks Dave for looking into it.