Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

bradleyrobertson's avatar
bradleyrobertson
New Contributor
10 months ago

Scanning QR code Fails

I'm trying to active 2FA from Cisco Duo. I think it's an iframe in the browser. I've tried everything in the app to scan the QR code and it doesn't detect it. This isn't the first time. I'm wondering...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
10 months ago

Hello bradleyrobertson! 👋

I'm sorry that you weren't able to scan a QR code. 1Password only supports two-factor authentication that corresponds to the TOTP standard. If the QR code doesn't contain a TOTP secret, but is meant for a different purpose, then 1Password won't be able to scan it.

If you are trying to scan a QR code using the 1Password desktop app and that doesn't work then you can try the browser extension instead: Use 1Password as an authenticator for sites with two-factor authentication

As requested, I'll close this thread. If you do run into trouble with any other 2FA QR codes then don't hesitate to open a new thread to report the issue. 🙂

-Dave