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westy's avatar
westy
New Contributor
2 years ago

Selecting ‘password’ prompt at a sign in brings up Authenticator and iCloud Keychain menu

When I go to sign in to a site or app on my iphone I get presented with the ‘password’ button to select. I pick that but instead of 1password coming up a menu with ‘Authenticator’ and ‘icloud keychain’ appears from the bottom of the screen. This didn’t used to happen, so I’m guessing it’s a configuration I have changed by accident but I can’t find out what. Any help or suggestions greatly appreciated!

1Password Version: 8.10.6
Extension Version: Not Provided
OS Version: 15.7.5
Browser:_ Safari
Referrer: forum-search:Selecting ‘password’ prompt at a sign in brings up Authenticator and iCloud Keychain menu

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    I'm happy to hear that everything is working now. 😊

    -Dave

  • westy's avatar
    westy
    New Contributor
    2 years ago

    Hi Dave, Thanks for the quick reply. You got it in one! Not sure when I changed the settings but it was on for authenticator and not for 1password. Changed and sorted.

    Thanks again.
    Richard.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello westy! 👋

    I'm sorry that 1Password isn't appearing when you try to sign in to an app or website on your iPhone. As a first step, I would like you to make sure that you have turned on AutoFill to work with 1Password:

    1. On the Home screen, tap Settings.
    2. Tap Passwords > Password Options.
    3. Turn on AutoFill Passwords.
    4. Select 1Password.
    5. De-select any other password managers listed here.

    Then try to fill your login again using this guide: Use 1Password to fill and save on your iPhone and iPad

    Let me know if that doesn't work. 🙂

    -Dave