Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
howardn
4 months agoOccasional Contributor
Sync between Safari extension and 1Password is slow
I have been using 1P for ten years now. Syncing is incredibly slow. On the same machine, it takes forever between the Safari extension and the primary copy of 1P. Trying to get support is always a...
1P_Dave
Moderator
4 months agoHello howardn! 👋
I'm sorry that you're running into trouble with 1Password, the team and I are here to help. I'll reply below:
It won't let me only use my shared vault and once I end up with logins in the other vault, it is impossible to move them to the shared vault.
You can move items from one vault to the other by using the desktop app to drag and drop items from one vault to the other: Move or copy items
Trying to get support is always a chore.
You can always reach our support team by sending an email to support@1Password.com
Syncing is incredibly slow. On the same machine, it takes forever between the Safari extension and the primary copy of 1P.
I'm sorry that you're not seeing the same thing in 1Password for Safari and other versions of 1Password. So that I can better understand the situation:
- Does the issue occur when creating new items or editing existing items using 1Password for Safari?
- By "primary copy of 1P" are you referring to the desktop app on the same Mac or to the 1Password.com web app?
- If you're referring to the desktop app then, the next time that you don't see a change made using 1Password for Safari in the desktop app, can you check to see if you see that change when you log in to your 1Password account on 1Password.com (in the browser, not the app)? This will tell me more about where the issue is occuring.
-Dave