Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
System auth failing after sleep
Just as the title says. I'm on Arch linux and this started happening after a recent upgrade. Anyone else notice this?
If I reboot, system auth works as expected (can click the fingerprint icon and...
1P_Dave
Moderator
ModeratorHello slipperysam! 👋
I'm sorry that system authentication isn't working to unlock 1Password after your device sleeps. Are you still able to use system authentication (your fingerprint) to unlock the device itself after it sleeps? If you can then can you try these steps:
- Open and unlock 1Password.
- Turn off "Unlock using system authentication" in Settings > Security.
- Restart your device and then open and unlock 1Password again.
- Turn on "Unlock using system authentication".
Then put your device to sleep and try to unlock 1Password again. If the same issue occurs then I'd like to ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Linux)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/145570/system-auth-failing-after-sleep
- Your forum username:
slippersam - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
