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Jusacruiser's avatar
Jusacruiser
New Contributor
10 months ago

There are two or more 1Password Apps on my computer.

There are two or more 1Password Apps on my computer. I have two1Password icons on the menu bar. How can I clean that up without losing any of my data? 1Password Version: 2.23.3 Extension...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
9 months ago

DangerDave

Thanks for reaching out. It sounds like you have multiple versions of 1Password installed on your Mac which can cause issues. If you double-click on the "1Password" icon in your Applications folder then does that open 1Password 8? You can check for the version by using this guide: Find the version numbers for 1Password and your operating system

If "1Password" does open 1Password 8 and you can see all of your items in that version of the 1Password app then I recommend that you follow these steps to remove 1Password 7:

  1. Quit all open web browsers.
  2. Right click on any 1Password icons that you see in your menu bar and click Quit for 1Password 8 and Quit 1Password Completely for 1Password 7. See below for what the icons look like.
  3. Open the Applications folder on your Mac.
  4. Drag "1Password 7" to the trash. (Leave "1Password" and "1Password for Safari" and "1Password.app.zip" where they are.)
  5. Restart your Mac.

Then, let me know if you're able to unlock 1Password using Touch ID. I look forward to hearing from you.

-Dave