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Forum Discussion
Time to sync Logins from Browser Extension to the Windows App is very long
Hi, when I am creating a new login using the browser extension, it takes several minutes until I can find this new login inside the Windows App. It seems both apps are storing the data differently. I...
1P_Dave
Moderator
ModeratorThanks for the reply. The 1Password app deliberately doesn't include a button for sync since items created in 1Password on one device should show up immediately on all of your other devices. I'd like to investigate further why this isn't happening on your device.
The next time that you don't see a new item in the 1Password for Windows desktop app, I'd like to ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/149513/time-to-sync-logins-from-browser-extension-to-the-windows-app-is-very-long#latest
- Your forum username:
torsten67 - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
