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Forum Discussion

Former Member's avatar
Former Member
2 years ago

Touch ID and Apple Watch are grey'ed out in 1Password settings

Touch ID and Apple Watch are no longer working to access 1Password -- both are checked but are grey'd out in my 1Password settings. Both are working to open my computer and applications on my compute...
macos
Alvin_L_1P's avatar
Alvin_L_1P
Icon for 1Password Team rank1Password Team
2 years ago

Hey @KeithB 👋

Are you able to unlock your Mac using Touch ID? If you're able to, I'd suggest resetting the 1Password 8 for Mac app to see if it helps resolve the issue. Please be sure that all your data is available at my.1Password.com (in a web browser) before you reset the app.

-Alvin