Touch ID and Apple Watch dont work

@sergedube

Can you try the following and see if it helps? Is this occurring with an Intel or M1 device?

Prep:

Restart the device to make sure we are on a good footing.

Device:

1. In System Preferences > Touch ID -- remove all fingerprints and disable the option to use Touch ID. * All of the checkboxes should be disabled.
2. System Preferences > Security and Privacy -- deactivate Apple watch unlock
3. Restart once again
4. In System Preferences > Touch ID -- re-add fingerprints and enable Touch ID unlock.
5. System Preferences > Security and Privacy -- re-activate Apple watch unlock

1Password:

1. Check for and enable the options for Touch ID and Apple watch.

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if that fails to provide relief, I'd like to ask you to create a diagnostics report from your device:

1. Open 1Password.
2. Tap your 1Password account icon from the 1Password home screen.
3. Tap Settings.
4. Tap Help.
5. Click Send Diagnostics.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: sergedube

• A link to this thread: https://1password.community/discussion/131540/touch-id-and-apple-watch-dont-work#latest

• Please do not post your diagnostic report to the forum. This is for your privacy and security.
  The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!